I just chose DNS because it's easy and my Sophos UTM has a built in DNS server that I use for subnets/VLANs that I don't want or have servers on. The Cloud key is the one, who is resonsible for updating a device and in addition to that, spreading the configurations. Thanks for posting on r/Ubiquiti! . Clients: View all connected wired and wireless clients, and adjust settings for them. What are you showing in the event log? Use unifi-low-snr-reconnect -h Rebooting the devices often doesn't help, but rebooting the UAP-AC-Pro does usually fix it. Delete a RADIUS user. I have a system with me which has dual boot os installed. I'll try turning that off. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Create an account to follow your favorite communities and start taking part in conversations. ubiquiti To check if you are running the latest UniFi network version we will need to open the UniFi OS console and navigate to settings. I switched from an AP AC HD to a 6 LR two days ago and the issue is constant for many clients . This topic has been locked by an administrator and is no longer open for commenting. first of all, thank you very much for that very helpfull post. How To Optimize and Troubleshoot UniFi Wireless Connections With a traditional VPN, you will need to configure your network, maybe open ports, create a username and password, etc, before you can make a VPN connection. Press question mark to learn the rest of the keyboard shortcuts. If the invitation has not been accepted yet, then you can Revoke the invitation from the Teleport settings screen. Reduce Complexity & Optimise IT Capabilities. A rewrite of https://github.com/unifi-hackers/unifi-lab in cleaner Python. UniFi - Device Adoption. Maybe, gear with a real support system other than forums? When the invitation is already accepted, you will need to go to Client Devices in the network app and revoke the access. I'm using a software controller.I will move all of the units to a separate switch today and check out all the hardware. You need to hear this. Add a new RADIUS user with this username and password. hi, I tried to connect to UDR with IPV6 enabled, It works so far wit my Android phone but without internet connection. But then I need to change the inform address on every new device via ssh to "http://unifi.local:8080/inform. Press J to jump to the feed. Enabling Teleport is really easy after you have made sure that everything is up-to-date. However, you can reject and opt-out if you wish. However, I now have a new MacBook 16 inch and it doesnt appear to be happening to it. In my example above, I have very restrictive firewall rules on the firewall that is routing the different VLANs and subnets. Hello! After a few hours, the access points would revert to being in their disconnected state. add tox.ini and lint rule, fix pep8 errors, update_user_group(self, group_id, down_kbps=-1, up_kbps=-1), authorize_guest(self, guest_mac, minutes, up_bandwidth=None, down_bandwidth=None, byte_quota=None, ap_mac=None), create_voucher(self, number, quota, expire, up_bandwidth=None, down_bandwidth=None, byte_quota=None, note=None), update_radius_user(self, name, password, id), get_switch_port_overrides(self, target_mac), switch_port_power_off(self, target_mac, port_idx), switch_port_power_on(self, target_mac, port_idx), https://github.com/unifi-hackers/unifi-lab. I was nearly in despair to get a switch back running, after resetting. Even a dumb PoE switch would potentially solve the problem. When I ssh into the AP and look at /var/log/messages, I only see messages regarding startup. Have controller 6.0.43 running. I tried downgrading the AP-AC Lites to 4.3.20, but there is still the same problem. I added a "LocalAdmin" -- but didn't set the type to admin. Just to say thanks again Stephen. Did it happen suddenly or over a period of time? This means its available on the default VLAN that the devices look for, as well as the custom management VLAN. airplay As for your question, on my internal network I have a full Active Directory configured with a domain name. Please contact the moderators of this subreddit if you have any questions or concerns. You don't have to console into a Unifi switch for example to set the controller FQDN for provisioning? Are you on the latest firmware? However, the issue seem to affect all of the units onsite, including these two. My ring video doorbell which is wireless has a pattern of disconnecting at 58 minutes past the hour 6.58, 3.58, 4.58 etc. To recover from this, you will need either shell or physical access. When the issue occurs, does it affect all APs at the same time? My setup: UDMPro, KPN fiber, iPhone XS, KPN 4G. proper disappointing. I would recommend double-checking the IP address you entered since after you click apply, theres no going back. So the DTIM made not difference the users came it at 7:30 AM and the first disconnect happened at about 10:20 AM. Disconnecting Ubiquiti Unifi Devices are driving me mad! https://netbeez.net/blog/dfs-channels-wifi/#:~:text=Dynamic%20Frequency%20Selection%20(DFS)%20is,number%20of%20available%20WiFi%20channels. This is because when you purchase or deploy new UniFi equipment, it will always try to obtain an IP on untagged VLAN 1, and try to contact the controller using this network. This was my mistake. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. How complex is the setup? As for how long this issue has been happening, I don't have a clear answer. Thanks. Apologies for the late response. Plug the Cloud Key into that and it's job done. Especially if you like to run a dedicated management vlan, as I usually do. Does it ever happen at night, so first thing in the morning when people arrive the issue is already present? By having a functioning provisioning network and subnet on VLAN 1, the devices can obtain their configuration, and provision from there. If you are running a lower version, then make sure that its up-to-date. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. In this post, Im going to go over how to do this, as well as troubleshoot if something should go wrong. UniFi controller says devices are disconnected but wifi works Disconnecting Ubiquiti Unifi Devices are driving me mad! Good question. I wonder about a hardware issue. Hi Team, My Domain controllers actually handle DNS and DHCP for my network. If nothing happens, download GitHub Desktop and try again. For now, thank you very, very much so far! To continue this discussion, please ask a new question. UniFi Teleport works with an invitation link, this link needs to be generated in the UniFi network controller and is only valid for 24 hours. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. Great, worked as described in Android as well! The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. Ubiquiti might use similar timeouts on their routers too, don't have one to test. Typically, VLANs are different networks and cannot communicate with each other unless you have a gateway or router, that routes packets and allows the different VLANs to communicate with each other. The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. I'm excited to be here, and hope to be able to contribute. thx for your response. iot network A tag already exists with the provided branch name. Or just the other devices on the network. But I have had no updates about the status since then. Are the 2.4 radios still visible while the problem is occurring? And out of the box, Unifi gear is preconfigured to resolve the FQDN "unifi" to provision to the controller, hence the DNS record? I couldn't make DNS on Sophos work but DHCP 43 does work well. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Return high level health information on status of the setup. 604800 seconds since the day a bought them, UDMPRO beta 1.9.0-12 - previous betas had same issue. What channels are you using for each band? I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. Or did the radios seem to go offline? Still have functioning wifi on an AP I cant manage. Please How many APs are you seeing this across? Pretty soon I'll have only one AP, no features and only one client in an effort to narrow things down to a solution. And version 2.4.0 or later for the Dream Router and Dream Machine Pro SE. Thats very convenient, such a one click VPN, especially to easily connect to my home devices from a remote location. The difference compared to these VPN providers is that with teleport you create a VPN tunnel to your home network. Please note that Im focusing on the theory and understanding as to how communication is handled, instead of providing step by step instructions which is what readers are usually accustomed to on this blog. The steps would vary depending on which firewall you're using, what router you're using to provide routing between the subnets, etc. For some reason, they seem to be in conflict. Unifi disconnecting clients every 20 minutes : r/Ubiquiti - reddit Update: Somebody on the the sub suggested turning on proxy arp for the APs. Return a list of configured WLANs with their configuration parameters. Set client alias. segregated I tried all static IPs, all DHCP IPs and turning off the controller. A simple tester might not give you all the information you need or might give a false positive for a cable being good. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Most recent firmware is causing issues for quite a few APs especially in the 2.4 band. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. different changes but not change in the end result. Minimum RSSI Minimum RSSI sets a signal strength threshold for each individual AP. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A step by step would really be helpful. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. Yeah, I don't see the UAP-AC-Pro listed as EOL either. IT, Office365, Smart Home, PowerShell and Blogging Tips. but can cause the issue of users disconnecting or unable to join the network with the message 'wrong password', even if the . Please contact the moderators of this subreddit if you have any questions or concerns. I had to remove the machine from the domain Before doing that . If we put in a Wireless USB adapter, they will work, but not on the internal. The issue looked to be with the switch, and the VLAN configuration, and a setting in the controller for combining 2ghz and 5. problems (such as login failure), but many errors (such as disconnecting a In this article, I will explain what you need for UniFi Teleport and how to use it. Welcome to the Snap! One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. Turned off all but one SSID, the IoT network with no internet access, or access to any other network segment. EdgeRouter VPN Configuration - Ubiquiti Support and Help Center Privacy Preference Center - Ubiquiti This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. I thought that is where the new device expect the unifi controller. In the meantime I read something about the role of IPv6 in this matter. Disconnect and then immediate re-connect, there must be a firmware issue some where. disconnected every 2-3 minutes. Return a list of all active clients, with significant information about each. Under Controller Settings, enter the IP address of your controller and make sure the Override inform host with controller hostname/IP box is checked. Dear admin Pattern to discern, what bands are the devices that are "disconnecting" connecting up to? We have a client using Unfi APs. When you choose to change the default management VLAN, typically you need to maintain a network/subnet on untagged VLAN1. Please contact the moderators of this subreddit if you have any questions or concerns. Fix UniFi Devices Disconnecting by Force Overriding Inform Host After signing in, navigate to Settings > Controller. Copy the link and send it to your mobile device for example. A good source of understanding for RSSI/SNR values is this Return a list of all known clients, with significant information about each. In an office environment, this would help protect against unauthorized users, or people plugging devices in to the network, as they would be on the untagged VLAN and have access to nothing. I have checked their physical connections, inspected the switches for faults, and . Run this command and see:Netsh wlan show hostednetwork If its allowed, try to disable it and check the network status after restarting the machine:Netsh wlan set hostednetwork mode=disallow Once the pc restart, run this command to generate a report where you can see the issue and understand it better Netsh wlan show wlanreport Keep us updated. I have reported this problem to Unifi support in June and my ticket was promoted via the Escalation Team to the Production Team. By having "access ports", this allows any device to plug in and have access to network resources, which I did not want. I don't claim to be an expert, but here are some thoughts: Shouldn't have anything to do with the switch switch doesn't know or care if a client is 2.4G or 5G. As per my understanding from the users, this has been ongoing for a while prior to me getting there. Furthermore this way, I also don't need static dns entries or DHCP 43. Never had problems before? This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. If you have a specific question, feel free to ask me and I'll do my best to answer! In particular: Are there any Ubiquiti all the things: how I finally fixed my dodgy wifi - Troy Hunt Opens a new window. The following small utilities are bundled with the API: Lists the currently active clients on the networks. Except it isn't. 1 3 comments Best nonexistant client) will go unreported. This topic has been locked by an administrator and is no longer open for commenting. I plugged in a brand new 8 port switch into the dedicated VLAN2 access port and immediately the switch showed up in unifi controller and I could adopt it. mac-- the MAC address of the client to disconnect. Copy the link and send it to your mobile device for example. I had to remove the machine from the domain Before doing that . I have two different versions of US-8 Switches (USW-8P (old) | USC-8P (new)). Hello! This device is normal dhcp, again managed by different infrastructure. and was challenged. Can a new 2.4 client join the WiFi while the problem is occurring? Having the same issue however its ALL devices.. wired and wireless. Opens a new window, I made the change as well and will monitor. I am in the process of migration my network from mikrotik to unifi, the first question which came up was how to handle provisioning without a native vlan. I currently have to SSH to inform adoption, not practical given amount of kit I need to deploy. All subnets? Whenever I deploy a switch I set up dedicated access ports for each and every VLAN available on in this network. When you say " you just need to make all subnets routable" - can you be clearer. Happy to hear you're moving to UniFi, it's great! It's a matter of having devices in untrusted environments where strangers could plug in devices by their own, while having many VLANs with different purposes is a different topic and not necessarily related to VLAN1 and provisioning of unifi devices. USG 3P not showing on devices. The Untagged network is strictly locked down and only allows traffic to the controller in my environment. for an option summary. If this didnt work, I think your only option would be to factory reset the AP and re-adopt it to the controller. The 2G network has been pure shit since then. fall below the limit. Next, a complete reset to factory defaults and a reprovision. What hardware are you running and are you on the latest firmware? Does it even see the SSID? You can also subscribe without commenting. I recently noticed that my NVIDIA A2 vGPU was reporting the vGPU PCIe Read More. Webinar: Reduce Complexity & Optimise IT Capabilities. My AP-HD handles most of them, with two Nanos (ie different chipsets/firmware) picking up a handful. would Randomly disconnect at the same time. I bow to your all knowing wisdom and knowledge. Failure by design? I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? Found some post about the Switch causing the issues, Using an Additionally, they are experiencing trouble with three of their switches, which required a reboot to . I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Is there a way i can do that please help. The only way I get them back online is by restarting the Some users (myself included) like to avoid using the default management VLAN of 1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); LazyAdmin.nl is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I decided to let MS install the 22H2 build. Don't know why, I just know it worked. In my environment on untagged VLAN 1 as well as my custom management VLAN, you can open a browser and type in unifi and it will resolve and connect to the UniFi controller. You need to hear this. In my case, I make all the subnets routable so that the UniFi controller is available no matter what subnet and/or VLAN your on. I recently inherited the client from a previous IT administrator. Return statistical data last 24h from endtime. When your networks are routable and can communicate, it won't matter what VLAN they are on, they will be able to communicate with the controller, the important part is to have a DNS entry for "unifi" on the DNS server that services both the untagged VLAN and the destination VLAN you want to move APs and switches to. I really regret, I've changed my network setup to Ubiquity. Can a new 2.4 client join the WiFi while the problem is occurring? These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. As mentioned, this issue started from couple of months ago and from a week, it has become significant. I've disabled automatic firmware updates. Also seeing my APs get a (AP) is having trouble obtaining an IP). If all 2.4 clients on both AP's drop at the same time, that would seem to eliminate a flaky AP. I see your point. I could set up a static dns entry in Sophos like "unifi.local" which does resolve fine. All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Nothing changed in the network and this just happened suddenly. Shucks. Glad to hear if the post helped! Your daily dose of tech news, in brief. Hi Team, So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. I realized I messed up when I went to rejoin the domain Changed Ports to make sure it is not a Port issue. Are the 2.4 radios still visible while the problem is occurring? I noticed the ISP routers are using the 2 GHz range as well and I requested them to turn it off to see if there is any interference from them. I made the changes so that the one Uses channel 1 and the second uses Channel 11. unifi Rudy, could you expain What exactly you configured on your Devices. Back Button - community.ui.com Did you fix the issues with wired clients. I am a bot, and this action was performed automatically. Does the problem occur on both AP's at the same time? Since last week, I have received hundreds of notifications from the UniFi controller informing me of disconnecting units. Your support helps running this website and I genuinely appreciate it. With UniFi Teleport, you only need to create an invention link in your controller. LAN to WLAN broadcasts are turned off, as this is an IoT network with no initiated outgoing traffic allowed. Solved. Are you sure you want to create this branch? What are some of the best ones? (that is what we did - never looked back). Found another useful article that links with this for Fortigate users, re: DHCP option 43 and Cloud access ports for the controller, I hope you don't mind me linking here: https://forum.fortinet.com/tm.aspx?m=167433. I would first try to remove the PoE injectors and connect the AP's to a PoE switch. Just for the case that something goes really wrong. Especially not as clear with the Controller GUI refresh. UniFi's Advanced Wi-Fi Settings Explained McCann Tech Will monitor and give more information once they actioned the request. I connected my laptop into the switch via ethernet and browsed over to the Cloud Key admin interface. Changes Made:Disable Fast roamingSet First AP to Channel 3 and Second AP Channel 11Change from channel width from HT20 to HT40Split the option to combine 2.4 GHz and 5 GHzDisable All Advance Feature under Site SettingDisable DPI Scanning, Changed from DHCP to Static:Gateway\DHCP: 10.0.0.1Cloud Key: 10.0.0.9AP1: 10.0.0.4AP2: 10.0.0.6. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) From couple of months, it tends to drop the connection for a while and then reconnects again automatically or sometimes have to login after restarting the Wi-Fi on respective Laptops or Mobiles. Adoption is the process of connecting a device to the UniFi application that will manage it. Both AP's does it at the same time, but all the 5GHz clients stay connected.This is the current Firmware, with some extra detailed copied from the controller. I'm running the Unifi Controller docker version 6.0.45 (linuxserver/unifi-controller). General Networking Wireless. Really weird. Thanks for reaching out. Statistics: View Deep Packet Inspection data, client usage, and traffic statistics. If a 2.4 radio does what you described, it seems odd. This week I followed the guidance from earlier this year, and put the Unifi devices onto untagged VLAN to be provisioned, gave the DNS entry for "unifi" for those devices that resolves to the controller on a different tagged VLAN, and made sure the Unifi devices could route to it. Do you have the units auto-updating their firmware? UniFi Teleport allows you to create a VPN connection with one click from your mobile device to your home network. I got an EA U6Pro and thought it was because of that. I went out from the Security Gateway, into a wired ethernet port in the lounge room, out through the patch board into the garage and then into the Ubiquiti switch. between 40 min and 3 hours before experiencing a Disconnect. You only need to generate a new invitation link (4) after you have enabled Teleport. Ok i just read that it does happen on both AP's at the same time. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Then from there, configure your DHCP/DNS to use that as the domain for IPs issues, DNS records, etc. It will take 5 to 10 sec for the connection to built-up after which you have a secure connection to the internet through your home network. Now I am not able to reach it anymore and the only way to get it back running seems to be a hardreset and some experimentation. We're you updating the cloud key? What do you mean by routable? Clients regularly disconnecting from Unifi network Hoping someone has a suggestion on how to fix this or at least troubleshoot it. You can also copy the link and open the Wifiman app directly. Do you have vlans? article. Gets a list of port overrides, in dictionary format, for the given target MAC address. This is ideal when you are on a public wireless network and want to securely access your bank account or other sensitive information. I also tried downgrading the AP Lites to 4.0.80. Your daily dose of tech news, in brief. I added a "LocalAdmin" -- but didn't set the type to admin. Not at the moment. The hotfix worked, but now we're having the same problems again, even if the endpoint protection is uninstalled. Or just to hide your identity on the internet. Dont work here For example on a few of the Android devices, the devices get stuck in a 'Obtaining IP address / connecting to network' loop. is that possible to use this teleport vpn over windows client ? After you have made the VPN connection you can access all your home network devices just like when you are connected to your wireless network at home. secure It may be difficult and confusing, but once you figure out it becomes super easy to setup. the default value in the script. If a switch, can you try the injectors to rule out a possible issue with the switch? Are you using the PoE injectors or PoE switch? Is there a way i can do that please help. yes, I've got WiFi AI still turned on, but it only scans once a day? So you need to create an invitation link for each device that you want to give access to. So my questions is, why do you then still need vlan1 as well as routing on your firewall between VLAN1 and VLAN2 (or whatever your management vlan is)?
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