Across the country. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. To find out more, read our Privacy Policy and Cookie Policy. Innovate without compromise with Customer Identity Cloud. Its why weve led the industry in virtual flex agent services for more than 20 years. fits your experience, personality, and preferences the best? Unlimited Flex Vacation New Parent Leave Protection. Be the customer care voice of top brands, providing best-in-class service. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Earning potential. Some clients also pay commissions. Copyright 2023 Liveops, Inc. All rights reserved. Different programs have different pay structures. They love it because it does what it's supposed to do.. Ditch the paperwork and endless manual tasks. Avoid Recruiting Scams All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Assist customers with orders, questions, and returns. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Earning potential. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Support. First, check out our frequently asked questions about the agent experience and application process. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Health, Dental & Vision. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Apr 04, 22 (Updated: Sep 19, 22) With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Openforce simplifies your contractor management processes by providing a single platform solution. Grow your home business through Liveops client network, working with the brands you know and love. Learn more about how Liveops virtual contact center solutions can scale your business. Existing Duo Security enrollments. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Enterprise Solutions. Facilitating collaboration and communication with the best available solutions was another key goal. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Thats up to you. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Login. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. If there are system issues, you will not get paid. I wish there was some type of base pay. Want to become an Independent Liveops Agent. Whats it like to be self-employed and provide virtual contact center services? Still have questions? Life doesnt always run on a schedule. Their consistency, professionalism and customer service are unparalleled in the industry. Take our quick quiz and well recommend our top client matches for you. No ones done this, Huckabay says. Everyone else we spoke to claimed they were cloud-based but they weren't. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Apply now and a member of our team will work quickly to review . You can make money teaching it online. We use cookies to improve your experience on our website. We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. IT Support You are using an unsupported browser. Liveops: Flexibility. Keith Myers, SVP Business Technology, Live Nation. Single Sign On. Companies across a variety of industries trust Liveops to provide virtual contact center services. If you have not created a ticket yet then you would need to register or create a new ticket to begin. which is why weve been helping companies like yours for over 20 years. But, the site does not guarantee that youll take calls during those hours. Liveops SWA Array Overview This app integration supports Single Sign-On. Pros. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. This field is for validation purposes and should be left unchanged. With Okta we're able to quickly deploy tools to new employees. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. Or you do, but sit & sit with few to no calls? 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Join Liveops Nation and experience the freedom and autonomy of being self-employed! You are paid the the talk/email minute when working so your pay for each day will vary. Liveops employees can directly contribute to the success of students journeys through college into . The sign-in URL is the web address you use in your desktop browser to access your company portal. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. You can also manage cookies in your browser settings. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Here's everything you need to succeed with Okta. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. Which equals no money! Independent Contractor Director of Customer Care, healthcare organization. This is critical, says Huckabay. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Easy global collaboration. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Copyright 2023 Liveops, Inc. All rights reserved. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Quickly assessing customer needs and providing sound solutions. Learn about Liveops Enterprise Solutions Click Here . Onboarding employees has become much more efficient. To have an identity management solution that wasn't cloud-based really wouldn't work for us. If there are system issues, you will not get paid. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. You may also receive performance-based pay or other incentives. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Hard to get in contact with managers for help. Status. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Browse case studies, customer service tips and other helpful resources for enterprises. Users verify their identity by . Be a superhero sales agent with great earning potential. Find ready-to-work contractors where and when you need them. Okta goes so much further than other providers, Huckabay says. Then Liveops is looking for you! Public Relations e-mail (press@liveops.com) Locations. From professional services to documentation, all via the latest industry blogs, we've got you covered. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. We understand the complex nature of managing independent contractors. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. To find out more, read our Privacy Policy and Cookie Policy. The world class support of Liveops and unparalleled access to world-renowned clients. Support. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Apply now and a member of our team will work quickly to review your application and provide next steps. Learn more Tax Support Provide support to users of top tax software providers. Earning potential. This was a tight category! Love the flexibility of the jobs, but wish training was paid. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Actual earnings may vary depending on client opportunity and support required. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Login. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Connect contractors to affordable commercial insurances. Liveops is a recognized thought leader in the virtual contact center and customer service industries. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Our Offices. Yes! You may also want to check out FlexJobs, which is a broad-based job site for remote positions. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Liveops Okta. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Mobile first. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Liveops Nation Login. Autonomy. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. You get to dictate when and how often you commit to providing services. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Find Out How & Apply . No problem. Since you are self-employed, you are in control of your profits and losses. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. No problem. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Browse case studies, customer service tips and other helpful resources for enterprises. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Sign an Independent Contractor Agreement. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Forgot Password Enter the email address associated with your account. Pros. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Provide support to users of top tax software providers. Pass a self-funded background and credit checkThis business expense (just $24.99) is required by our clients and the responsibility of the applicant. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year.
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