For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "I am super focused when I am stressed so I can make sure everything is done and correct. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. If you have a criminal record, you must disclose this. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? When I enjoy what I do it doesn't feel like a chore. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Your answer shows the interviewer that you can work well with almost anyone. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. This question is a little tricky because it's unclear. Good example! Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. 1 / 41. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. This accuracy ensures that patient care transitions from one caregiver to the next. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Discuss how you can thrive in this role, even during the most stressful times. Consider sharing how patients react to the way you communicate. Make them think we care about them as if they were our family members so that they will come back.". If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I am an attentive listener and a compassionate caregiver. Contact us here. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. My approach is to tune out the negativity and try to figure out why the personality is difficult. Discuss the ways that you would build strong and healthy relationships if hired. I strive for perfection too often, which causes unnecessary stress for myself. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. Know peds RSV scenerio : it's big now on the news . The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. I like to manage my time to finish my projects on time. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Discuss the reasons why will you be great at this job. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. "I would describe my personality as approachable, light-hearted, and positive. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. 3.2 (5 reviews) Term. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. When have you had to adapt to change in the workplace? A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Some patients need a lot of attention; some want less, and some need boundaries. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Explore. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. We had a lot of concerns with patients not showing up for appointments when expected. Truth is always key, so I will be honest and clear when communicating the news. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. When have you had to adapt to change in the workplace? I understand and agree that Kaiser Permanente may verify any and all information that I provide. I am looking forward to getting into the routine of a career again. Written by Ryan Brunner on November 21st, 2021. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. This is a personal and caring approach. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. I love working as part of a team and my colleagues take well to my personality. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Last, I adapt to the individual. He ended up requesting and receiving a transfer. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Excellent! "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. You've done well by answering diplomatically. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Nice! If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Would it ensure efficient workflows or more timely responses to other departments? Upon first taking the call, the patient was name calling and yelling. Your problem-solving approach is fantastic! It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. I take the time to listen and reflect back to ensure that I am providing the best care possible. ", "Do my job and do it right. ", "Delivering bad news to a patient is very difficult. If you can add in a little bit more about your education, that would round out your answer nicely. ", "I like my job, and I enjoy what I do. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Than they call you for a second interview. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. Every person I care for has a story. I even talk about what they are going through. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. I understand that it's part of the job. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I volunteer with their organizations in various roles. If possible, avoid extreme responses that include speaking negatively of others or naming people. 91% said yes. Excellent! As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. But this is usually just for transitions. ", "I have three philosophies when it comes to my work. I took these methods and incorporated them into our setting. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. "I once worked in a very difficult environment and toxicity really started with our leader. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. I think the right answer is, 'of course, but not for long!' At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. ", "Once I was filling a prescription for 90 days 90 tablets. Image source: Times Herald. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", "I'm a bit of a nerd. This organization includes my scheduling, paperwork, and more. I have been responsible for maintaining supplies on the general surgery ward for five years. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I am a people person and build relationships with my coworkers and patients alike. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. ", "I think my weakness is that I take too much to do. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I carry around a notebook and write down important facts if I think there is a chance I will forget them. where i concurrently pursued a degree in both nursing and biological sciences. It sounds like you handled this matter with utmost urgency and great customer care. What is the hiring process for remote jobs at Kaiser Permanente? I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. The application opens in early May. "I have often been complimented on my relationship-building skills. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. Our date tracking prior to 2019 was not accurately kept. These are exactly the steps that an interviewer would be looking for. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. The status says no longer consider for the position. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. It has kaiser questions . I also help the pharmacist with anything they needed from translating to ringing up customers. We've all had those tough cases. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I believe that, if asked, my colleagues and supervisor would say the same about me. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. In a positive tone, discuss how you made the situation work! ", "I'm a very detailed and organized person. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Deadline: October 5, 2022. Finally, end your response by talking about the positive outcome. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. This approach has greatly reduced in-house issues related to communication. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I like to get to know people and ask them questions about themselves. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. The patient, staying because of back surgery, was unable to hit the call button. We did that twice a week, and it completely solved our scheduling problem. I work good under stressful situations, and I'm good at resolving patients' problems.". She's fortunate to work from home, and makes about $32/hr w/ no degree. The patient was angry and threatened to leave AMA. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. We will re-assess in December, but it seems to be working very well. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. "In my current role there is a lot of staff turnover when it comes to our management team. It's best that the person knows the reasons why so that they can learn from the experience. This could include increasing budgets or improving patient care. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. You also made sure to take action so that this did not happen again. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Since I have two high school girls who are involved in music. I indulge in the things that make me happy on my time off. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Did you consider how leaving AMA would impact his health and well-being? We also met the needs of our team by protecting the positive culture we had worked so hard to create. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. The purpose of this page is to help you prepare for your job interview. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job.
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