We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Kind regards, Lorraine BruleGlobal Customer Service at Regus. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. Sandra promised me to escalate my procedure below, however, when could I get it safely? And we have the solutions to help you work this way. You will regret signing with Regus. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Don't be fooled by that. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I really thought that this company would be a good option for expanding our business. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They often do so without adequately considering the effect these changes have on people within the organization. The complaint has been investigated and resolved to the customers satisfaction. Once they sell you something that will be the end of you being treated as a valued customer. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. S. Where's gone them? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This will surely increase the credibility of your complaint. We will then confirm your payment date and amount. The reason why we're asking all our customers to provide details online is to prevent fraud. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. October 14 Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Absolutely unacceptable behavior. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Why take the Change Management training from Reform Skills Inc? 3. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). 1. Interested in a new product or service? Share your photos and videos with others to prove the truth of your words. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I got an email from trustpilot. I was a customer with a licensing agreement set to expire on December 31, 2022. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Theyre a great place to connect with colleagues, clients and other like-minded businesses. but when u need support / CS to talk and solve ur problems its literally non existant. Flexible Workspace Designed Around Your Needs. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have office space and more to suit all budgets, in every city of the world. This is really bad customer service. It won't go in any direction! Kind regards, Lorraine BruleGlobal Customer Service at Regus. The complaint has been investigated and resolved to the customers satisfaction. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! This does not affect customers who have a permanent space as these are reserved specifically for them. Please remember that the retainer is refundable at the end of your agreement. I am so frustrated. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. But when It comes to a refund retainer. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. They signed me up for things that I didn't ask for - didn't realize it in the fine print. We ask all our customers to add an automated payment method to their account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. this is absolutely gross and scam. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. It is IMPOSSIBLE to get them to stop charging. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. I was using virtual office space. If it has been longer than 30 days, please get in touch so we can investigate further. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information If it has been longer than 30 days, please get in touch so we can investigate further. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. She would do her best to escalate my process by letting them know this terrible status. Signed up for a membership because I needed a private office for a few days. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. It took almost 2 months. Best regards,Michelle Spire. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Requesting your retainer refund is very easy: simply log into your online account (i.e. She apologized to me and promised me to rush to send me it by coming Wednesday. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Submit a complaint and get your issue resolved. Thanks again for your comments which help us improve. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They still continue to send invoices with no one responsible to be there to answer. We use dedicated people and clever technology to safeguard our platform. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. This course is a must for every manager who aspires to be a leader and a success in his or her career. This is a multi-location business. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Its an automated process. I will be taking legal action if this is not returned within 28 days (31/03/2023). Need to find a different location? I couldn't get my retainer and called them. Transparency is very important to us, and all services can be opted in/out through your online account. As you can see from your statement of account, available online (e.g. Contact: +65 [protected] There is non existent customer service department. Great discounts. 8. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Sent numerous emails to account. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Were clear about this from day one. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Thank you, Lorraine Brule Global Customer Service at Regus. They charge your card for amounts more than stipulated on invoices! They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Thanks again for your comments which help us improve. Avoid at all costs. same goes with debt collector from malaysia that emailed me abt 3 months ago. You should receive your refund within 30 days after your end date. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Turned up at 450 Bath Road, Heathrow. We have checked and cannot find any payment details set up in your account. Dont lie to customers. I sent Regus how my retainer process is going? Verification can help ensure real people write reviews about real companies. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Service 110 Value 107 Shipping 48 This complaint was posted by a verified customer. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Our coworking spaces are designed with collaboration in mind. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. According to its policy, the retainer took 30 days to get back to the tenant. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If you refuse to pay their bogus invoices they will send you to collections. We have checked and cannot find any payment details set up in your account. As a matter of policy, BBB does not endorse any product, service or business. I sent an email to Briana and asked how my process going on? The company left an official comment to this complaint. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. It made me crazy and I asked him to talk with Myesha or Dom. After being in my new office they are increasing rent by 8.7%. Start checking the messages customers send you. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Requesting your refund is easy. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Suggested companies are based on peoples browsing tendencies. Browse our full range of products and services. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Stay away!! Such companies should not exist. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. This review was chosen algorithmically as the most valued customer feedback. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Unacceptable billing practices. (Update) Do not delete my post! after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money.
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