Harris County Toll Road Authority. These essential cookies may also be used for improvements, site monitoring and security. download the app and log into your account using the same username and password Houston, Texas, United States. CSC has an average consumer rating of 3 stars from 24 reviews. Check your account activity. } https://sprod-m.hctra.org/FAQs/What_is_a_Toll_Violation#! You may change your phone number using the BancPass phone-app, or by calling: 866-978-5061. You can try any of the methods below to contact EZ TAG. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Business operations will resume Tuesday, January 19. $27K Customer Service Representative Average Salary at Harris County Toll Road Authority in the United States (17 salaries)-$1K (3%) less than national . Contact Phone. gxx@hctra.org: Jamela Tatum: Customer Service Representative: Texas, USA jxx@hctra.org: Dan Surowiec: Senior QA Consultant: Texas, USA dxx@hctra.org: Bernadette Gaston: Supervisor: Texas . We continuously work to inform Toll Operators of our Users frustration and also work to message our Users when we are alerted of a Toll Operator system issue. Answering inbound calls and assisting callers with EZ Tag questions. color: #376d7d; You can update your choices at any time in your settings. The $4 monthly late fees and $1.15 mail-in fee for a transaction would total $17.25 when it was . var checkSSL = function() { Reach out to the HCTRA team using the information below. Visit CareerBliss to research Harris County Toll Road Authority salaries, reviews and benefits. background-color: #376d7d; Maintains knowledge of the procedures to open, close, and update files and notes accurately using the case management database and run reports. 77401 Accountable for call quality, attendance, and adherence to work schedule results. The Harris County Toll Road Authority (HCTRA) customer service call center, administrative offices, and EZ TAG stores will be closed Friday, December 23 through Monday, December 26 in recognition of the Christmas holiday. E-Mail: [email protected] Website: Visit Harris County Toll Road Authority Website . Customer Service. You may change your License Plate number using the BancPass phone-app, or by calling: 866-978-5061. The information is transmitted to the Toll Operators Back Office or processing center. Contact Us. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. place i need to cancell all the service thank you. Ripoff Report Needs Your Help! Where We Are a Service Provider. Listed below are our top recommendations on how to get in contact with EZ TAG. English Spanish (Espaol) Vietnamese (Ting Vit) Chinese () Filipino (Pilipino) French (Franais) Arabic (). } .hmg-jb-panel-body { US. Provide an atmosphere and environment conducive to the intellectual, physical, social, and emotional development of students. Bilingual Customer Service Representative at Harris County Toll Road Authority Houston, Texas, United States. 281-875-3279. HCTRAreserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. This app is so annoying so Ill be locked out for a hour and it still wont let me access it, hello I Want to cancel all the EZ Tags that i hve in all my cars X | CLOSE. Login to save this search and get notified of similar positions. .hmg-jb a:hover, .hmg-jb a:focus { Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job . BancPass service fees may also apply. For questions about the Grand Parkway, . First, please verify that your account was in good-standing at the time of the invoice of violation. If you missed a toll while driving a rental vehicle, please contact your rental car company to make a payment. Toll Sticker (sometimes called a transponder, toll tag or RFID tag), Instructions for how to place your sticker on the vehicles windshield, Instructions for registering your account and license plate, The phone number registered to the account. Bend Extension, Location Type 2 Axles Cash / Non-Tag 2 Axles EZ TAG 3 Axles 4 Axles 5 Axles 6 Axles; Fort Bend Parkway Extension Mainlane to 90A (in Harris County) Pass Through. Please be ready to provide the vehicle . Join to view profile Harris County Toll Road Authority . This is not just an issue for BancPass customers but all customers who drive the particular roads that are delayed. You may visit their website or send an email request by clicking HCTRA Email Support. color: #fff; Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Always responds quickly with answers to any questions. You can email support@bancpass.com or call Customer Service 866-978-5061 Monday - Friday during normal business hours. No endorsement has been given nor is implied. Roadside Assistance. .hmg-jb-bg-primary .hmg-jb-btn-primary, .hmg-jb-bg-primary .hmg-jb-btn-primary.active, .hmg-jb-bg-primary .hmg-jb-btn-primary.focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:active, .hmg-jb-bg-primary .hmg-jb-btn-primary:focus, .hmg-jb-bg-primary .hmg-jb-btn-primary:hover { You are still responsible to pay for all of the toll charges for trips taken prior to deactivating the account. + EZ TAG phone number . During this time, HCTRA's Customer Service call center hours are Monday through Friday, 9 a.m. to 4 p.m. Customers may experience longer wait times due . Discover which options are the fastest to get your customer service issues resolved.. .hmg-jb .noUi-connect, .hmg-jb .noUi-handle, .hmg-jb input[type=checkbox]:checked+span:before, .hmg-jb input[type=radio]:checked+span:before { Last Modified May 6, 2020. 24 CSC reviews first appeared on Complaints Board on Apr 11, 2010. Users can view their account balance via the BancPass phone app. Order your EZ TAG. Place/answer phone calls to the customer answering EZ Tag questions. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. The BancPass Starter Kit includes the following: When a User drives the road, the RFID chip in the toll tag is detected and read. Assistant Dispatcher HCTRA [ 2 shifts available] $15.75 /hr. Shifts: (Full-time) Hours: Monday-Friday eight (8) hour shift (between 7:00 am-6:00 pm) and Saturday 8:00 am-4:00 pm + additional weekday off, Sunday off-5-day work week Contract no end date If you enjoy assisting others, you will enjoy being a Call Center Representative for the . Visit Harris County Toll Road Authority Website. You may choose to opt-out of ad cookies. We have over 1,000,000 users and companies will listen to us. The cashier should scan your reload card (not swipe) and you can reload your account with cash or go online to https://www.bancpass.com/reload/ to use a credit or debit card. | Downtown Houston5-day work weekdays including Saturday or 8-hour shifts starting between 7:30 a.m. and 9:45 a.m.If you enjoy assisting others, you will enjoy this inbound VEC Vehicle Collections Call Center Representative position for Harris County Toll Road Authority. Were only here for another ten days. . Reveal contacts of top Harris County Toll Road Authority managers and employees. preview. I recommended Resource Staffing to someone just last week and I m sure I will continue to do so. Get email updates for new Customer Service Representative jobs in Houston, TX. Password reset instructions will be sent to your email address if it has an associated account. We currently are hiring for 2 different shifts for the HCTRA Assistant Dispatcher to join the HCTRA . Join to apply for the Customer Service Representative - Compliance & Revenue Division (Property Tax Collections) role at Harris County. You will be responsible for charges incurred up to the time that BancPass is notified. They have given me comfort in knowing I can trust their recommendations for our staffing needs. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Pulling issues faced by users like you is a good way to draw attention of EZ TAG to your problem using the strength of crowds. You can contact them directly by phone at 281-875-3279. You can pay for a Toll Violation Invoice you received in the mail online. The tag ID number is matched to an account and the amount of the toll is debited from the account balance. Important: All applicants must complete the assessment. Unauthorized or improper use of this system may result in administrative disciplinary action and civil and criminal penalties. } Can I find my bill online? Would you like to stay logged on? Reported Issues: 4 Comments. Sign in to create your job alert for Customer Service Representative jobs in Houston, TX. this toll road is operated by different agencies. For quicker assistance, please have one of the available items below ready when contacting HCTRA. .hmg-jb-bg-primary { Will I still have to pay for pending toll charges? Support Phone. Beginning March 14, the Harris County Toll Road Authority (HCTRA) will have updated Customer Service call center hours to better serve our customers. 2555. .hmg-jb .apply-progress-bar li.active > a, Other payments may have a fee, which will be clearly displayed before checkout. The office staff are helpful, polite, encouraging. Your toll account is linked to your credit card & automatically replenished when a minimum balance is reached. Hilton Honors Number. doxo is a secure all-in-one service to organize all your provider accounts in a single app, enabling reliable payment delivery to thousands of billers. When a Users balance gets low (around $5), BancPass automatically sends a text message to the mobile phone number on file to alert the User of a low balance. . Prefer an automatic monthly subscription? 281-875-EASY (3279) Roadside Assistance. Very friendly employees easy to communicate with and have questions answered. Save my name, email, and website in this browser for the next time I comment. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. BancPass and PlusPass will work on ANY toll road in the states where they are available! I can't find my paper bill. If You Have Issues With Login And Other Do Let Us Know In The Comment Section. Learn more in our Cookie Policy. Please include the detailed page showing the license plate, time/location and toll amount. (Enter less keywords for more results. var jb_url = 'careers.resourcestaffing.com'; Dont have an EZ TAGaccount? For questions regarding METRO HOT Lane toll charges, contact HCTRA Customer Service at 281-875-3279. .hmg-jb-alert-info, .hmg-jb-alert-success { For example, if a User wants to reload $20, the User will be charged $22. .hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { No minimum balance required. } BancPass and PlusPass does not work outside of those allotted states. Customer Service Hours Mon - Friday 7:30 AM - 5:30 PM. For roadside . Last Modified May 6, 2020. RT @HCTRA: Today's the day! https://www.doxo.com/info/harris-county-toll-road-authority. HCTRA cares about your comments & concerns. Are you logging into your TxTag account for the first time on our new website? If you fail to register your License Plate you may receive toll invoices or violations for your vehicle. Funds are available immediately and you may drive the road after reloading. . What a useless bureaucracy. How do I contact customer service? To reload the account, a User can simply take the Reload card to any participating retailer and reload using cash or debit. Your account will be fully closed 120 days after cancellation in order to allow all tolls that were incurred prior to the account cancelling, to post. For EZ TAG account holders, Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Pay yourHarris County Toll Road Authoritybill online with doxo, Pay with a credit card, debit card, or direct from your bankaccount. doxo is the simple, protected way to pay your bills with a singleaccountand accomplish your financial goals. This Is How You Can Easily Access The www hctra org login. or by texting the word BALANCE to 866.978.5061. HCTRA reserves the right to monitor sessions, track usage and to restrict access to anyone at any time and for any reason. } And Use The Features That www hctra org login Offers On Their Portal. Unfortunately, you can only buy them at state stores or order them online. In addition to this page, follow us on Twitter to get the latest news and updates! 3rd Shift 11pm-7am Non-Bilingual or Bilingual. How do I change the phone number on my account? We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Experience in a law office, collections environment, or tax office preferred. } Love my recruiters & clients. We arrived in Houston for a one month stay, and I realized that we needed to order these transponders. Resource Staffing s team has not let me down once with our staffing needs. What If deactivate my BancPass Toll Sticker? Houston, Texas 77021, Media RequestIncident on RoadLandscapeRoadway ComplaintRoadway DamageWebsite IssueOther, BLUERIDGE TRANSPORTATION GROUP, LLC Wasn't able to add my car due to an unspecified error. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. HCTRA - Violation Collections Department/Collections. Free customer service/helpdesk job search site: HCTRA Assistant Dispatcher 1st and 3rd Shift job in Houston Texas, USA. Join to view profile . .hmg-jb-btn-primary, a.hmg-jb-btn-primary,.hmg-jb-btn-primary.active, .hmg-jb-btn-primary.focus, .hmg-jb-btn-primary:active, .hmg-jb-btn-primary:focus, .hmg-jb-btn-primary:hover,a.hmg-jb-btn-primary.active, a.hmg-jb-btn-primary.focus, a.hmg-jb-btn-primary:active, a.hmg-jb-btn-primary:focus, a.hmg-jb-btn-primary:hover { color: #376d7d; Very caring. Please check with other tolling agencies directly for questions about their policies and programs. Click here 2277 Plaza Drive, Suite 600 Email:[emailprotected], EZ TAG Account Id # or EZ Tag sticker number (if applicable). You can email support@bancpass.com or call Customer Service 866-978-5061 Monday Friday during normal business hours. . HCTRA Customer Service Closed Published on: February 15, 2021. 10 followers 10 connections. For roadway inquiries including maps and hours of operation, you may also visit https://www.ridemetro.org . Manage your account with automatic text reminders and the BancPass mobile app. TheHarris County Toll Road Authoritywould like to remind customers tologon tohctra.organd make sure your EZ TAGaccounthas a positive balance and your license plates are up-to-date. Due to the impacts of the winter storm, the HCTRA's Customer Service will remain closed Friday, February 19. As a reminder, HCTRA's current call center hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. You can always login to manage your EZ TAG account. 6538 South Frwy. Pay and Career. Why isnt my app updating my tolls? They work really hard to support us and it shows. DONATE NOW! Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time. Must be able to utilize a headset and computer terminal while navigating through multiple computer systems to input and retrieve information. Post customer service/helpdesk jobs for free; apply online for / HCTRA Assistant Dispatcher 1st and 3rd Shift job Texas, USA. color: #376d7d; var __noconflict = true; 1 follower 1 connection. padding: 0 20px 0 20px !important; Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Customer Service Hours BLUERIDGE TRANSPORTATION GROUP, LLC Ability to use sound judgment, coming to logical conclusions. if(typeof jQuery == 'undefined') { Also Known as: HCTRA. /* only load jQuery if not present */ Everyone is always so nice and helpful when dealing with the staff at Resource. Registering your License Plate provides a backup means of identifying your vehicle if, for example, your transponder fails. ENGLISH. However, if a Users account is not properly funded, the Toll Operator will not be able to charge the account and the User could receive a violation or pay-by-mail notice. Learn More. You can do this by: 1) reviewing the SMS text messages we send you regarding your balance; 2) using the BancPass phone app, or 3) by calling 866-978-5061. Excellent interpersonal communication skills and ability to communicate and work in a collaborative group. Processing toll violation payments and assisting callers with their EZ TAG account, Must have a clean criminal background check, Ability to handle a high volume of incoming calls speaking Spanish, Vietnamese, or Chinese, Ability to handle billing inquiries and address changes in Spanish, Vietnamese, or Chinese, Computer callers and strong typing skills31WPM, Proficient and detail-orientedwithsuperior communication skills, Pass a drug screen and criminal background check, Satisfaction assisting Harris County toll road customers. 2023 Texas Department of Transportation. Free mobile app available on Google Play & Apple App Store, Never miss a due date with reminders and scheduled payments, Pay thousands of billers directly from your phone. The latest complaint credit bureau reporting was resolved on Jan 21, 2013. Pursuant to the Texas Transportation Code, Chapter 284, the owner or renter of record (not necessarily the driver) of a vehicle that passes through a toll facility is responsible for payment of. .hmg-jb a, .hmg-jb a:hover, .hmg-jb a:focus, .hmg-jb-text-primary { What happens if I fail to register my License Plate as required? The Harris County Toll Road Authority (HCTRA) operates toll roads within the Greater Houston Metropolitan region through the use of EZ TAG. Harris County Toll Road Authority. W. Click the link in the email we sent to to verify your email address and activate your job alert. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Mon Friday 7:30 AM 5:30 PM. - Leading role in assigning and receiving I.T. Users can also reload online via the BancPass website: https://www.bancpass.com/reload/. color: #376d7d; Job Description & How to Apply Below. They understand our culture and the positions we have open and provide candidates the fit it well. So, Ive pretty much given up. document.write("