Parcel comes back, buyer is less than helpful, I refund, get a neg. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Our app will file a claim in your stead, saving you time and a potential headache. Press question mark to learn the rest of the keyboard shortcuts. Just thought Id share. You would want your copy to be short and engaging, informative but not stiff. Check out this video to understand how dimensional weight is measured when shipping. man!! Yes it would be a pain. did said person say they woud send you the motorcycle and the title and then you would have to pay? So it sucked having a negative mark on my account but it was the only thing I could do. on Ebay always takes out the fees and send the remaining money to the Bank on file. I cant believe you won this. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. . Thanks for the reply. Click on Send. So unfair. Put it in a bag took pics opened case and returned back explained. You have to make them paying you off a better deal than the hassle you will continue causing for them. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. 09-10-2020 Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. but it is really suspect that they created their eBay account the day they ordered my item. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Or you can specify that the addressee must sign for the package or letter. They also have to protect their buyers from fraudulent sellers. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The status says the item was "Delivered to agent," so the item shows as delivered. FedEx. How do i handle this? Yes it would add cost. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. The item is missing parts or features, and this was not disclosed. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I agree. The email will state that the payment will be released to you once you have proven that the goods have been sent. This is what people are doing nowadays, so selfish. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. They offer some sort of limited-time discount in order to create a sense of urgency. The item's condition was misrepresented. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. They then go to Etsy and order the item from me at full price using a suspect credit card number. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. By ARTHUR WRIGHT. Report a buyer if you think they have acted illegally or fraudulently here. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Offer to send him a return shipping label. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Five! Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. They have always just put new shipping labels over the original label on the unopened package. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Do not do that. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Yup pretty much. Unfortunately for you, the item is a replica of the one you sent. His failure to reply to me or send pictures until after Case was decided on his favor was strange. If you have been scammed, well show you the steps you can take to report it. Explain that you used a box, not an envelope, if that is the case. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. CHAPTER XIII. Only first-class mail can be certified. 26-05-2020 Press question mark to learn the rest of the keyboard shortcuts. It is a site to get quality at the best price and sometimes I make 50 cents. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. At first, it might seem foolish to pass up a generous offer, but often its a trap. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . If you have any problems paying for your items, we . The law spells out how to challenge billing errors. USPS is the most trusted delivery service in the USA. You can ask the customer to return the item, but he has no legal obligation to do so. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) 26-05-2020 Gift card scammers reach out to victims by phone, email, or social media. Example: You bought a table, and it showed up with only three legs. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. I think most first-time eBay buyers create their account the same day they place their first order. 03:13 PM. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Remember to be persistent when you are in the right and can prove it. A buyer will offer to purchase your item and send a larger payment than required. Always think like a big retailer. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. People are getting desperate, violent and all kinds of other things lately. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Message 1of 30 I responded to the return but Im really freaking out. What should I do? But obviously I cant prove that. Then find one of the facebook groups for sharing scammy ebay users and share his username. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I also ask if you have me mixed up with another seller you've purchased from recently. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. I would do that myself in those circumstances. I have no idea how to get on the phone with a live human being? How do you prove you sent A? So eBay took the loss when they refunded me. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. They sell fake goods and don't pay taxes. 1. Its unfair they side with the buyers all the time. I've only had to use these pics a few times but they save a lot of hassle. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). e-bay couldnt give two hoots for sellers as long as they are making money. This is why I take photos of the item with the eBay paperwork. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Copy and save both forms before submitting them. They have no reason to create one earlier. 09-10-2020 Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Either way eBay will make sure the buyer gets their money back right or wrong. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. When a buyer wants to return an item and be issued a refund, here is what you do first. You purchased a specific quantity of an item, but received the wrong amount. Do I have to go ahead and refund no matter the circumstance? be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. In most cases, the refund takes 3 to 5 business days to process. on By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Person buys 2 things. why it was refused and Never heard back. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Never saw it in my life. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Glad you at least eventually prevailed. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I've taken back an item I never sold lol. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. But at least it was worth somewhat close to what the item I sent them was worth. I asked my boyfriend to print off the labels and post them while he was at work. Because the seller sent a lighter instead of a $600 Gucci wallet. This months episode of the eBay Seller Spotlight podcast is live! 05:49 AM. 05:49 AM 01:37 PM, on on I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Same thing just happened to me and I was able to keep the earning. So eBay accepted the return. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. Those labels are a lot bigger and I never cut them to a smaller size. Honest mistakes happen. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. You can request that the buyer send the item back to you immediately. 2) Buyer most likely will open SNAD return request. She got her full refund back and kept the ring! I did buy the shipping label through ebay. The other thing that is suspect is their account was created the day they ordered the item. Refund, repair or return. Am I supposed to follow up with Royal Mail or it is now his responsibility? Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Visit the nearest USPS location and fill out a request form. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. I was hoping it was a post offcie mix up. Someone did this to me a few months ago. If they did, I don't know how they'd be able to verify. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I ended up having to give a refund in fear the buyer is going to give me bad feedback. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. That photo looks like your shipping label stuck on top of another shipping label. I take pics and and email amazon all the details of before and after and the condition it is come back - I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Go to ic3.gov and fill out the internet crime form. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Along with photographing everything, try to record any identifying details about the item. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I did became a pain with calling everyday and today calling 5 times. I have had my hosting company check everything their end and they say all is correct and working ok. I'm not sure if Canada Post would put those on there?? The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Its the reason Im looking into EBay Protection Program right now. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. For more information kindly send . This is a type of blackmail. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Buyer sent me picture of something different in the box. And while I'll be cordial, it doesn't bode well. I don't know what it actually takes for them to get banned. He immediately cancels the order and requests a refund. Phone eBay and they said I should have tried harder. She may have forgotten she purchased this one as well but from you. How do they sell my exclusive manufactured trademarked product for lees than I do?? We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. In this scam, the buyer then accuses you of sending a damaged item. Thanks for this suggestion. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. IN THE LAST STRIDE. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Thanks for the policy violation on your part eBay. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Here are some of the most common ways eBay sellers are scammed. Select Order Not as Described. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Usually it will say the name on the package signs for it even if the signature is someone else. Lol either way I wasnt surprised. So, I cancel the order and sent in a statement. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Two moths ago, a parcel comes back. E bay in many cases are making more profit than the sellers. These are both things ebay phone reps suggest. I will try to ask the questions? $15 each. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I will report this to the post master. Create an account to follow your favorite communities and start taking part in conversations. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Strictly No RETURN NO EXCHANGE policy. I know I have to send the refund regardless, right? To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. It WAS new in the box. I had to help my mom submit a dispute through eBay, as a buyer.
