We may investigate complaints and violations of our policies. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 4.1 Double Posting and Removal of Tickets. How do I find tickets I've already downloaded? HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ 2.2 Registration. They STILL are not active. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Look forward to your response . I have repeatedly been ignored. Just before I paid for them a huge amount was added for VAT and 'costs'. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 3.2 Other Information. it says. You will need a username and password to access the Site and use the Services. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. We may also first deduct any amount you owe us from any amount we owe you. This is misrepresentation. During this time, the Site will be temporarily unavailable. 5.1 Investigations. I have contacted customer service more than a dozen times without specific answers. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 7.1 Ownership of Intellectual Property. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. By using our Site, You agree to accept this Agreement. 6.6 No Agency. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. viagogo charge for cancelling sale; blog Tech. After check out the price all the sudden had gone upto100. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Be the first to hear about special offers. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 3.2 Other Information. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Ticket listings are a representation of actual seat location. 0 . 7.2 Copyright. My event is cancelled or postponed - What do I do? This will be deducted from your next payment. 5.2 Violations, Termination and Suspension. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. 1.2 Ticketing Exchange. 2.5 VAT on Seller Proceeds. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true The event was cancelled for 25/6 due to s terror attack at the Manchester arena. To post a ticket for sale on viagogo You must first register with the Site. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". This comment was posted by a verified customer. 3.3 Laws and Regulations. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 2.3 Username and Password. 1.3 viagogo Guarantee. Note that Your payment may be withheld if you violate this clause. How do I change the email address on my account? list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. yahoo song song; jennifer oates daughter of warren oates; michelle robinson sid vicious wiki; jobs that make $60k a year without a degree; 310 east chicago street milwaukee, wi 53202; what is a midlife crisis for a woman; florida classic car show 2022. football managers without a . We often link to other websites, but we can't be responsible for their content. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. 3.4 Indemnity. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. 2.8 Payment Authorisation. I'm from singapore and my number is +65 [protected]. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. Copyright (c) 2006-2023, viagogo AG. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. We do not control the information provided by other users which is made available through the Site. This is not OK and I would not use Viagogo again. This does not prevent us from varying these terms without reference to them. 6.11 Permitted use. I haven't received an email confirming my order. How Is Technology Changing How We Treat avarey947? 17th February 2017 - confirmation of ticket purchase 5.4 Making Adjustments. the price it is sold for on the primary market). I'm Travelling - where and when will I receive my tickets? [protected]@outlook.com . I bought 2 x Guns and Roses tickets for Sat 17 Jun. Takes a few years for people to realise they are dodgy. You will need a username and password to access the Site and use the Services. Should I actually pay for this? 13th June 2017 - email received to say I was being refunded 4.3 Sellers Shall Not Include Promotional Material with Tickets. How do I unsubscribe from your newsletter? Can I cancel or change my purchase? Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. You may only use the Services if You can legally enter into and form binding contracts. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. We will also add VAT on our fees as applicable. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. missing persons national parks. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 2.5 Tax on Seller Proceeds. As far as viagogo are concerned person A can not cancel listings on person Bs account. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.1 Requirements. I don't know if I need to talk. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. 7.5 Miscellaneous. 7.2 Copyright. 21st February 2017 - email to say event had changed starting time If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. When booking on viagogo, even when you select the amount of tickets you want e.g. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. 2.15 Substituted Seat Locations. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. We often link to other websites, but we can't be responsible for their content. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 1.1 Introduction. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. 2.1 Requirements. 6.8 All Sales are Final. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 2.4 Listing. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Note: this address is not the Customer Service address. Including any such items constitutes a material breach of these terms and conditions. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 6.5 Tax Indemnity. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. To sell tickets, a Seller lists the tickets in the Site database. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. My event is cancelled or postponed - What do I do? We use you're site often and I am very disappointed with the lie you sold. hempcrete australia cost viagogo charge for cancelling sale. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Last year I put up a listing on Viagogo for 2 orchestral concert tickets. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. I entered the incorrect email when registering, how do I change it? Can I pick up my tickets instead of having them shipped? Copyright 2017 viagogo. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Profitable Tips About Online Casino Sites. Hi i am very annoyed and feel very let down by your team. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site.
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