By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. APs are also best used for devices that dont require a 100% reliable internet connection. Even video games they feel like theyd be too distracting. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. They recommended I change the cable between the Sync Box and my TV. And the Hue Sync Box connects to your router (via Wi-Fi). I get no signal issues regularly since the latest update, and I have constant signal cutouts. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. But you will still have some connection issues. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. The images are in Dutch and have not much meaning other then . Open the Hue Sync mobile app. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. only. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. These are relatively new Hue products and still have to go through their growing pains. You do not have to change the optical cable. This wont harm your app or connected devices. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). They release a new version constantly, you can seehere. Press and hold the power button on the Hue sync box. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. If the apps data files get messed up, the app can start having performance issues. At this point, we would recommend you to Contact Apple Support. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . However, whether its the app or the physical box, both systems are known to have some issues during connection. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. No response from them. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. JavaScript is disabled. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. The lights will only work when the content is 4k HD or HDR. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. When lots of users have various problems, they dont know how to solve even if they do the various test. Please note that all comments go into a moderation queue (to prevent blog spam). PLease see my previous comment for more details. Im Tristan Perry, the guy behind Smart Home Point. The No. Uninstall both Hue and Hue Sync app and reinstalled them. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. The fix for this one is surprisingly easy. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Downgrade Back to Previous Hue Sync App Version. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Save my name, email, and website in this browser for the next time I comment. There are two of the biggest problems for it. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! ShYnNoK. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Aug 25, 2020 7:50 PM in response to jdo_apple. Apple TV 4K, Similar to the previous one, this one is also easy to solve. There seems to be an issue of integration with apple TV or a problem on device. Turn off Dolby vision when using sync box works. Thank you for using Apple Support Communities. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Make sure Bluetooth is enabled on your mobile device. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Smart Plugs and Your Home: Is Radiation a Silent Threat? Ive fixed it. Good question. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. Optional: Pair a TV remote to the Hue sync box. Additionally, software problems are typically more common and may require several steps to fix. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. I am using it daily here and like it a lot. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Any help appreciated. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. For some problems, it is difficult for you to find solutions online. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. We and our partners use cookies to Store and/or access information on a device. 4. 5. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. However, the Hue Sync Box really needs that reliable connection. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). This update also brings support for HDR content, including Dolby Vision and HDR10+ content. It should display a wide range of folders for apps installed on your device. The Sync Box supports HDMI. This is another one youve probably already guessed the solution for. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. I have listed six methods for your issues. They work greatmost of the time. When the connection is confirmed, tap Search. However, it just supports 60Hz inputs currently. Hue uses these connections to create their surround lighting experience. Looks so much better and tidier. 8. UPDATE: I was able to fix this issue thanks to @tweethue! Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! However, it just supports 60Hz inputs currently. All rights reserved. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Learn more about brightness. I don't seem to have Dolby Atmos though in Netflix? They both sample video and audio output to your monitor and have your Hue lights react accordingly. Sometimes goes off unexpectedly then has to be synced again. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). All you need to do is set up a new entertainment area on your smartphone. You must want to solve this problem to enjoy it. If possible, we would also recommend updating the Philips Hue TV sync box. For the connection issues, there will be many solutions, one method works for you but may not work for others. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Aug 21, 2020 5:09 PM in response to i_rina. My Nvidia shield pro works brilliantly . I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. I cant think of any big issues. Your Hue lights can now sync to those while the signal is passed through to your TV. So you should consider a couple of things like your WiFi connection. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Starting to hate the sync box. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. If the AP is the reason that causes the connection issues, so how to fix it? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Very happy!! The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. User profile for user: It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Mine was turning off using HDMI out 2 on my Denon. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). 2- Connecting directly to TV without using Hue Sync Box. These are devices that boost the range and performance of your Wi-Fi router. This app allows you to do a lot of fun things, it is for both Mac and PC users. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. However, how to do if the method doesnt work? I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. On your PC, search for %appdata% in the taskbar. Download the Hue Sync mobile app from the App Store or Google Play Store. Lots of users have reported that they have various issues with the Hue Sync Box. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Troubleshooting Ecobee Server Communication Issues. provided; every potential issue may involve several factors not detailed in the conversations Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. So almost every software or App will release patches for the upgrading. Scroll down and tap on "HomeKit". . A forum where Apple customers help each other with their products. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Open up "Settings" on your iOS device. For that reason, you should always make sure that the WiFi signal reaching the system is strong. With our lights, sensors and switches, you can make your house the brightest home on the block . Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system.
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